FAQ

SITE FEATURES & NAVIGATION

How do I search for artworks, artists, or Artspace partners?

To search for a specific artist or artwork, enter your terms in the search box located at the top of the site and click the magnifying glass icon. To explore all available art pieces, select the category on the menu bar or menu icon. On each art category page, you will be given the option to sort and filter results by price, etc. To view all artists, click the Artists on the menu bar.

I forgot my ArtNotCancelled password. How can I log in?

To reset your ANC password, click the Sign In link located in the site header and then click “Forgot Your Password.” You will be prompted to enter your email address; after doing so, submit. You will be sent a link via email to enter your new password, which you can use to sign into the site. You can then visit your Account page to officially change your password.

How do I know if an item is available?

All items are available for sale unless indicated as “Sold.”

How do I know when new items by artists I like become available?

You will receive email alerts when items by the artists you “follow” are added to the site. To follow an artist, visit the artist’s bio page and click the “Follow” link.

What is Wish List?

Wish List is a feature that allows you to save and organize your favourite artworks and design items in your own personalized galleries. You can then share your galleries with friends and family via email or social media.

Can I change the currency setting on ArtNotCancelled?

You may view the entire Artspace site in Ghana cedis, US dollars, British pounds, or Euros. To do so, click the currency drop-down menu located in the site header and select your preferred currency. Conversions are based on exchange rates and are updated daily; as a result, prices may fluctuate. Please note that all purchases are processed in Ghana cedis.

PURCHASE POLICIES & PROMOTIONS

Do I need to set up an account in order to make a purchase?

Yes, in order to make a purchase you are required to set up an ANC account with an email address and password. Through your ArtNotCancelled account, you will be able to easily track the status of your order. If you have not already created an account, you will be prompted to do so upon checkout.

How do I make a purchase?

ANC is a fully transactional ecommerce platform. Unless indicated as “Sold,” all items on the site are for sale and available to purchase directly through the site. To make a purchase, visit the detail page for the item you wish to buy and click “Add to Cart.” You can access Your Cart at any time by clicking the Cart page link, which is located in the site header. From the Cart page, you can continue the checkout process by selecting your preferred payment method (either credit card or MTN Mobile Money (MoMo). If you are not signed into ANC upon purchase, you will be prompted either to do so or to create an ANC account if you are not already registered.

What payment methods does ArtNotCancelled accept?

ArtNotCancelled’s online checkout system accepts Mastercard, Visa, Verve, Discover, AMEX, Diners Club and Union Pay, MoMo. If you prefer to pay by wire transfer or check, please contact ask@artnotcancelled.com.

How do I purchase a gift card?

You can purchase an ArtNotCancelled gift card by clicking the Gift Cards link located in the site header. Enter the gift card amount you wish to purchase as well as the recipient’s information and click “Add to Cart” to proceed to checkout. The recipient will receive the eGift Card by email immediately upon purchase. Note that discounts and promotions cannot be applied to the purchase of an eGift Card.

How do I redeem a gift card?

You can redeem your ArtNotCancelled eGift Card upon checkout. During the payment step of checkout, enter your gift card number in the designated section and the gift card amount will be subtracted from your total. Any remaining balance on your order can be paid by the available modes of payment.

How is tax calculated on my purchase?

All shipping costs and applicable taxes and duties will be added to your order upon checkout. These fees are dependent on your shipping address. For a shipping address outside of the Ghana, duties and taxes will be charged in adherence to the country’s current rates. To estimate duties and taxes on your order, add the item to your shopping cart and enter your shipping location on your Cart page.

Can I view the artwork in person prior to purchase?

Our inventory is housed all over the world, so we are unable to accommodate viewing sessions prior to purchase. Please use our “Zoom” and “View in a Room” features for a more detailed look at an object. These tools are denoted on the item detail page by the magnifying glass and eye icons. You can also view an artwork directly in your home using the View in My Room feature on our mobile app. You can download our app in the app store.

SHIPPING

How are shipping costs determined?

Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the item’s origin and the shipping destination. Shipping costs include all packaging, handling, and insurance fees. To estimate shipping costs on your order, add the desired item(s) to your shopping cart and enter your shipping location on your Cart page.

When will my order ship and be delivered?

Processing and shipping times vary according to the purchased item, its origin, and the shipping destination. Most orders are processed and shipped within 10 to 14 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling. The expected processing time for each object is noted on the item detail page under “Shipping.”

When your order ships, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.

Do I need to sign for my package upon delivery?

Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects, ANC packages should not be left unattended.

Pickups


When your package is ready for pick up at our location, you'll receive an email from with the pickup location address and pick up code. Once you enter our location, provide us with your pickup code to receive your package. Pickups are on Wednesdays and Fridays from 10:00am to 3:00pm. (GMT)

If your country is not listed here, please contact ask@artnotcancelled.com and our team will find a solution for you.

What should I do if I receive a damaged item?

All damaged items must be reported to ANC within 5 days of delivery. To file a damage report, send detailed photographs of the damage to ask@artnotcancelled.com, along with your name, order number, and the item name.

Multiple items shipping from the same location are combined to minimize shipping charges. However, items shipped from different locations cannot be combined. If you have a specific question about shipping multiple items, please contact ask@artnotcancelled.com.

ARTWORKS

How are artworks authenticated?

All Artspace Editions are accompanied by a Certificate of Authenticity. We also stand by out Artspace Collector Guarantee.

Do you accept artist submissions?

Yes, we accept submissions, kindly contact ask@artnotcancelled.com.

What is a limited-edition artwork?

Fine art editions offer an affordable and accessible way to build an art collection. Editioned artworks can vary in medium (from prints and sculptures to utilitarian objects, for example) and are produced at one time by the artist in a limited number. No additional artworks are ever produced beyond the determined edition number, which is why they remain valuable investment opportunities.

What is a print?

Printmaking is an umbrella term for a variety of fine art techniques that involve producing an artwork in multiples. These include various methods developed throughout the course of art history—from traditions such as etching, woodcut printing, and lithography to more recent advances like digital printing—all of which are derived from the same concept: the artist transfers an image of his or her own design from a source (a metal, wood, or stone plate, for example) to paper, fabric, or the like. Prints are produced in finite editions; no additional artworks are ever produced beyond the determined edition number, which is why they remain valuable investment opportunities.

We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you.